Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JTJim T., Franklin, Tennessee
“As a landlord, cash flow is paramount on my properties so when my current insurance carrier raised my rates on my 3 investment properties, I reached out to Scott for a quote. Not only did he save me on those properties, but also on my home and autos, and set me up with an appropriate umbrella policy. I now have sufficient coverage to protect me and my family, and have an annual savings of almost $2000 across the board. Scott did a great job and was very responsive and knowledgeable about his industry. You don’t need the name to be in good hands or have a good neighbor, you just need a knowledgeable, professional insurance agent and Scott fits the bill!”
- SSStephen S., Franklin, Tennessee
“Scott Johnston has been my insurance agent since 2010 in which we have carried our car & renter’s insurance with Erie. Just recently (last friday) we closed on our first home and Johnston & Associates were amazing to work with in getting our renter’s insurance switched to a homeowner’s policy. They are always very prompt, knowledgeable, professional and thorough when we’ve asked for a change or when we’ve purchased new vehicles. I recommend them to all of our friend’s and family members who need insurance. Thank you Scott and Johnston Associates for everything.”
Tabby H., Franklin, Tennessee“I let them humor me with a quote after being with Progressive for years and I was shocked how much they saved me a month on my car insurance so I signed up for rental and business insurance too. I’m glad to be with Erie Insurance when I’ve had to use them for claims, it was a good experience.”
- SBSteve B., Franklin, Tennessee
“Scott and team did a stellar job for me with a fast turn-around on new CGL and Commercial auto policy for my business. Everything was professional and responsive. My wife & I also have our home, RV and other automobiles with Erie Insurance through Johnston & Associates. Good job!!! Steve B.”
Garner G., Franklin, Tennessee“I’ve never experienced a more responsive service in insurance. I can email a question or a need and I can always count on Scott Johnston to reply with a resolution quickly and professionally.”
Kathryn B., Franklin, Tennessee“We couldn’t be happier with the service and results from Scott Johnston. We believe we got the best quote on the planet for our business insurance and we can breathe easier knowing we’re fully covered. We would highly recommend Johnston & Associates for all your insurance needs. You won’t be disappointed!”
Eileen C., Franklin, Tennessee“Johnston & Associates is a great insurance company. They are very prompt when you need something and have excellent insurance rates.”
- MTMelissa T., Franklin, Tennessee
“I was able to switch over my insurance policy painlessly and in a matter of a few hours thanks to Scott. Not to me mention he saved our family a lot of money in annual premiums!”
Jeremy G., Franklin, Tennessee“Great customer service! They ran a bunch of quotes for me and had my best interest in mind. I definitely recommend Johnston & Associates.”
Ryan S., Franklin, Tennessee“Scott was amazing, he answered all of my questions and explained alot that i didnt know. I am a small buisness owner and this was much easier experience then anticipated, I got general liability insurance and commercial vehicle policy for half of what other companys had qouted. Just give him a call!”
- KBKevin B., Franklin, Tennessee
“Grate insurance agent ,they don’t just sell you insurance but show you what your options are and save you money.”
Nick G., Franklin, Tennessee“Very nice individual, knows his stuff and is always willing to go the extra mile for clients!”
- JGJ'leecia G., Franklin, Tennessee
“Michael was AWESOME!! He gave me different options to choose from and explained each very well. This was the easiest process and I’m very thankful for that. He was able to save me $112 monthly! I am definitely spreading the word!”
Paul S., Franklin, Tennessee“Johnston and Associates is a top rated insurance company. We’ve been pleased with their overall professionalism and attention to our needs. We have all of our auto insurance with them as well as our homeowner’s policy. If you’re looking for someone with local knowledge while maintaining national credibility, you should consider talking to Scott and his team. Excellent.”
Andrew S., Franklin, Tennessee“I was able to work with Michael Wright, and he was fantastic. He found a great offer through Erie Insurance and was able to explain the benefits of the house and auto policies in comparison to my current insurance. He is very thorough in his explanations, very patient in answering questions, and is extremely prompt in answering emails and guiding you through the process. Since they are an independent agency they work primarily for the customer (that’s you!) and will always be honest in getting you the best deal and giving you the best advice!”