Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.

  • LW

    “I have owned my home for almost 18 years. Johnston and Associates is THE insurance company to use for ALL your insurance needs.
    John Hatcher that helped me with my renewals this year went above and beyond in getting me what I needed and saving me money to boot!
    I hope to never have a claim but if I do I feel sure Johnston and Associates will go to bat for me in taking care of it as well as they do for my insurance needs.
    Seriously. These ARE your go to people for insurance! I tell everyone about them.”

  • KK

    “Been with J&A for almost 6 years and I’ve always had great interactions with every associate. I recently turned to them again when buying a new house and John made everything seamless. On another instance, I recommended J&A to a friend who had issues with getting coverage for her home because she was “high risk” (to no fault of her own, things just happen…sometimes even twice) but J&A was able to find her coverage when it seemed like everyone was turning her down. I have never been so proud of a recommendation!

  • SB

    “John, Barbara and Scott have always been very helpful whether it is for business or for personal. Love being able to email and get a rapid response for whatever I need. Thanks. Sheree B.

  • KK

    “John Hatcher is great. Excellent customer service and very knowledgeable. A+++ highly recommended

  • BS

    “I’ve enjoyed working with Johnston and Associates insurance over the past 4 years. They’re easy to communicate with, responsive to email, and search for the best prices so you don’t have to.

  • MR

    “I had the pleasure of speaking with Scott earlier in the week. Very professional, polite, and prompt.

  • LG

    “I highly recommend Johnston & Associates Insurance. Melanie was able to shop out my policy, so I knew which company would best meet my needs and have the best rate. I love that they represent 20 different carriers and can do the shopping for me! Who has time to call 20 different agencies? Definitely give them a call!

  • CS

    “Johnson & Associates has been incredibly responsive and helpful and found me the best rates possible! I would especially like to recognize Michael! When I needed major changes to policies and needed them quick he always came through. Choose Johnson & Associates for all your insurance needs – you will not be disappointed!

  • GC

    “The staff is easy to talk to, worked hard to find me the best quotes, and continue to check up on me and my family!”

  • JM

    “The guys at Johnston & Associates Insurance have completely made me rethink my opinion of “Insurance” people. Scott and Michael have been more than helpful in getting me business, auto, home, and life insurance. They are quick to respond with quotes, find and give all the discounts they possibly can, and do all the shopping around for you. All I’ve had to do is email in a few papers and sign a document. I definitely recommend this company to anyone wanting a pleasant experience in insurance.

    Their kindness and humor is icing on the cake, after each email or phone call with them, I feel more secure in my insurance decisions.”

  • KM

    “Easiest experience I’ve ever had with insurance!!! Michael Wright facilitated a seemless transition for my wife and I to add home owners insurance to our current policy! We literally spent a couple minutes discussing what we wanted, he took care of everything else, and even handled everything with our mortgage company so that we didn’t have to worry about anything while closing on the home!!! Definitely recommend using them, and specifically requesting Michael Wright to handle your account/situation!!!

  • RC

    “I’ve worked with Johnston & Associates to shop around auto insurance policies and we found a great policy at a great price with their help. More recently I worked with Michael Wright on home owners insurance and again we got a great policy at a great price. I highly recommend Johnston & Associates.

  • FB

    “While I was looking for a new insurance company, I found Johnston and Associates. Michael not only reviewed my options and put together an outstanding package for me, he followed up on every step of the process to insure I was comfortable with it. No talking lizards or pigs, no Mayhem, just fast, efficient, personal service. I saved money and my coverage is provided by a well-known, national company. I would recommend Johnston and Associates, and especially Michael, to anyone shopping or comparing insurance.

  • JC

    “Michael Wright gave me excellent service helping with both auto and homeowners insurance. I had the same auto insurance provider for more than five years and Michael showed me in the simplest terms why I should cancel with my previous insurance and go with him, His professionalism and good attitude left me confident I was dealing with a real pro. Its stressful enough purchasing a home but Michael made this a easy and comfortable experience. I hope to have a long lasting business relationship with Michael for all my insurance needs. Great Job Michael it was truly my pleasure. I would and will recommend your services to friends and family.
    Thankfully Jim Crenshaw.”

  • KL

    “I worked with Scott Johnston and he was great! I sent him an email and he called me immediately. He was very patient and made suggestions and did not pressure me at all. I ended up bringing my car over and adding my husband to my car, bringing my husband’s car, and adding renter’s insurance and I am SAVING money! Definitely worth getting a quote and talking to Scott!