Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
Doug D., Franklin, Tennessee- ETElaine T., Franklin, Tennessee
“Amazing experience. I completely expect finding car insurance to be a headache, but they made the process easy and enjoyable! I feel really great about the policy we chose and I know I got an amazing deal!”
Laura W., Franklin, Tennessee“Always enjoy talking with Scott, down to earth; he is quick to respond and offer sound insurance advice for the best auto and homeowner policy decisions.”
- MAMaegan A., Franklin, Tennessee
“Scott Johnston made the process of applying for a life insurance policy a breeze! He explained everything in detail to help me make the best decision for my family while staying within my budget. He is great to work with & I am glad to have him as my insurance agent.”
- CJCummins J., Franklin, Tennessee
“Scott and John have been very helpful taking care of my insurance needs. I especially thank John for assisting me in a timely manner. You guys are great and being a pass insurance agent myself, I continue to recommend you. Thanks”
- SLStephen L., Franklin, Tennessee
“Quick response, and good service when required. The “not pushy” approach is greatly appreciated. I recommend them highly”
- SBSarah B., Franklin, Tennessee
“Always so responsive, helpful, and polite!!!!!”
- MZManuel Z., Franklin, Tennessee
“Scott always find you the best option at the best price”
Dana M., Franklin, Tennessee“Scott, John, and team are always attentive, quick to respond, quick to find me the best rates for my auto, renters’s, and business policies. There’s a reason I’ve been with them for close to ten years now.”
- DDawson, Franklin, Tennessee
“I have been working with John Hatcher at Johnston & Associates Insurance for the past several years to handle both my home and auto insurance needs. John is always there and available for any questions, concerns or to make any policy changes in a timely fashion. John is very patient, knowledgeable and professional. I highly recommend John and his company Johnston & Associates.”
- SMSusan M., Franklin, Tennessee
“11 years ago I switched to Erie Insurance thru Johnston & Associates Ins, after speaking with Scott Johnston. He answered my many questions thoroughly and patiently. I have recently spoken with him again to confirm that I still have the needed insurance for my home and car. With a little updating, I feel good about my coverage. Thank you, Scott.”
- JSjeremy s., Franklin, Tennessee
- DRDale R., Franklin, Tennessee
“John did an exceptional job, assisting me with new insurance coverage on our home, 3 cars, and an umbrella policy. I know I was a pest with numerous questions. However, John handled each with patience and professionalism. I highly recommend Johnston & Associates and am looking forward to a long relationship.”
- SCStephanie C., Franklin, Tennessee
“John went above and beyond to help me with home owners insurance for my first home! He made it so easy and simple. I got the best deal and even saved almost $50 a month on my car insurance that I wasn’t even considering at the time. I can’t recommend him and his company enough! I’d put 10 stars if I could.”
Andrea O., Franklin, Tennessee“John Hatcher has been very helpful and patient in explaining the best insurance options for my car and house. I highly recommend!”